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Course on the Psychological Handling of a Problem Patient

Aula DENTAID

08 Nov 2011

In our daily practice, besides the technical work of performing dental care on people, the professional-patient relationships we establish are also significant, because they can have an influence on our job results. 

Not all difficult patients are difficult for all professionals, which is why the dental professional-patient relationship is so important. Both the patient and the professional come into play and affect the outcome, whether that be the patient’s health or the expert’s personal or professional gratification. 

The main instrument that we use on a daily basis, not only in our relationships with patients, but also with their companions and with our co-workers, is communication. 

Communication: The Key 

The subjective component of communication along with our emotions is what determines whether or not we have a good relationship with people. It is interesting to discover that changing attitudes can make for a smoother and less difficult relationship, even if we are dealing with people who are nervous or aggressive or who are afraid of undergoing certain procedures. Communication that is based on active listening and empathy can trigger friendly relationships based on appreciation and respect. 


We will be highly satisfied if: 

• we discover the interests and expectations of our patients 

• we address their concerns 

• we communicate with affection and interest 

• we provide information voluntarily 

• we express ourselves clearly .

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Data controller DENTAID, S.L. LABORATORIOS DE PREVENCIÓN E HIGIENE BUCAL, SLU (“PHB”).
Purpose of data processing To respond to a query from the interested party with the advice of a specialist.
Legitimisation of data processing Your consent to process your personal data.
Recipients of disclosure or transfer Data is not disclosed or transferred internationally.
Rights of the interested persons To access, rectify and delete their data, and to exercise other rights as set out in the additional information.
Additional information You can consult additional and detailed information on data protection at this link.
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